As a new customer, the team works with you to fully understand your pains in production. We ask detailed questions to understand your specifications, OEE requirements, production goals and your existing process. Whether we are replacing an existing system or conceptualizing a new feeder for a new production line, we are with you the entire step of the way.

As a repeat customer, your requirements are saved for reference anytime there is a repeat build or a new project, ensuring consistency across all your production lines and divisions – we take pride in guaranteeing all of your expectations are met regardless of the project scope.

The Sales and Applications team will review your existing parts if there is an opportunity to maintain your device function while simplifying the feeder scope and removing further potential risks.

High risk projects undergo proof of principle (POP) studies to broadcast our confidence and ability to solve your feedings issues, whether hard tooled or paired with vision for a robotic solution. Our vast array of testing equipment guarantees we have a mock-up solution ready before we finalize the quoting stage. Each POP comes with a detailed report on improvements, photos, videos, any potential risks, and a plan to move forward.

The team ensures all critical requirements are outlined, captured, and understood before the order. We also provide a list of our requirements to ensure you have advanced notice prior to the start of the project and during its production.

We support the Spare Parts & Service team once your equipment is in production to ensure your system exceeds requirements and review potential upgrades if your scope grows.

Your success is our success – contact us today to review your application!